Free Shipping on orders over $100
All orders above the order-value of $100.00 are shipped free throughout the lower 48 States. No delivery charges are levied on the customers for the shipment of high-value orders.
* Orders under $100 will have a $10.00 flat fee rate.
As part of our efforts to provide superior customer-service, orders are typically processed shortly after being placed. Please note that Saturdays and Sundays are not considered Service Days for Express Deliveries.
Tracking information is provided via email following shipment of your orders.
For questions regarding any orders, you may email us at firstname.lastname@example.org. The Customer Service will get in touch with you within 24 hours.
You may also note that once an order has reached a certain level in the fulfillment process, it may be too late to modify or cancel it.
P.O. Box orders shipped via UPS require a physical street address for accurate delivery. UPS is unable to deliver to a PO Box located with the local Post Office. Orders shipped to a PO Box are ineligible for delivery by UPS and may incur additional shipping charges for which the customer may be held responsible.
Please send us an email to email@example.com if you wish to cancel an order that has not yet been shipped. Our customer service team will do the best to try assist you promptly and in a timely matter. An special order marked as shipped item can not be cancelled after the order is processed.
If a customer wishes to cancel an order that has not been shipped, simply reply to the order confirmation email with cancellation request. Renecom Lights will do our best to assist you promptly in a timely matter. Items that are special order, marked as shipped and drop shipped items cannot be cancelled after the order is processed. Restocking fees may apply on special order items and items marked as assembly. In the event that an item cannot be cancelled, customers are able to return eligible items.
BACK ORDERS AND OUT OF STOCK ITEMS:
In the event only some products are in stock at the time the order is placed, the in-stock items will be shipped immediately. The backordered items will then ship via ground shipping service when stock is replenished at no additional charge. However, the customer can request the order to be shipped complete once all products are available.
Sometimes returns are inevitable. Before sending any product back, please have approval from Renecom Lights. Simply log into your online account to request a return. Once a request has been submitted, we will review and process the request within 24-48 hours.
Items that are marked as Special Order Items are specifically ordered for the buyer and are not eligible for return. Please consider contacting customer service to assist you with the purchase of LED light fixtures or Special Order Item. If an error is made in ordering these items, we will do everything possible to remedy the situation. Please note, there can be hefty restocking fees from the vendor or factory.
All returns must reference the RMA# on the outside of the package and shipping must be prepaid by you (the buyer). MERCHANDISE MUST BE RETURNED IN ORIGINAL PACKAGING AND CONDITION. Merchandise that has been installed or used will not be accepted for return, unless it is a warranty claim.
Merchandise returned to Renecom Lights without an RMA number will be refused or discarded, and no credit will be issued. Atlanta Light Bulbs has the right to levy a restocking fee, deny the return, issue an exchange on a product, or credit.
- Fill out the Return Merchandise Authorization (RMA) Form.
- Returns are not accepted on Special Order Items, Non-Stock Items or Clearance Items*
- The cost of returning the items is the responsibility of the customer
- The original shipping charges are not credited
- A copy of the Authorized Return paperwork must be in the box
- The items must be in original packaging and in good working condition
- Requests must be made within 30 days of delivery
- Returns are assessed a 20% restocking fee
- If an offsetting order is placed, then the 20% restocking fee is waived!
- Refunds are given back the way we received the $$
Sometimes you get a bad led light Fixture . No problem we can help! Some brands carry an express warranty on their product, which is notated in the description. We will help direct you to the manufacturer or will handle the warranty paperwork ourselves.
We want to make sure you are a happy customer, so we will cover any issues on product for up to 30 days (when it is installed properly). So, if you have a defective item, contact our team at firstname.lastname@example.org and they will walk you through the next steps. We will either require the product back for testing by issuing an return, send out a new item at no charge, or issue a monetary credit for the product.
You sent me the wrong item! What do I do?
At Renecom Lights we have a great packing team but sometimes stuff breaks! Sometimes the carriers will damage the product in shipment, it happens but we’ll take care of it!
If you get a broken bulb or damaged product, please contact us immediately (within 24 hours) by logging into your online account. Have your order number ready!
If we are at fault and sent you the wrong product, please give us a call, fill out this form below or send us a note when your logged into your account. We will make you right, when we are at fault, we will refund the shipping charges and send you a prepaid shipping label to get the product back to us.
Manufacturers’ warranties vary by product, but we stand by all of the products we sell and are very happy to work with our customers directly to resolve issues relating to product performance.